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Frequently Asked Questions
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What is Merrill Lynch OnLine?
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Merrill Lynch OnLine is an Internet-based service that provides a 24 x 7
connection to Merrill Lynch, giving you access to your account balances, portfolio
holdings, statements, stock quotes, news and research.
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Who can enroll?
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If you are Merrill Lynch client, you can enroll in Merrill Lynch OnLine.
For more information on which countries are eligible for Merrill Lynch OnLine
enrollment, please click
Eligible Countries.
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How do I enroll?
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You can enroll by calling Merrill Lynch OnLine
Customer Service, or your Financial Advisor.
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I already have a Merrill Lynch account and enjoy working with my Merrill Lynch Financial
Advisor. Why should I enroll in Merrill Lynch OnLine?
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Merrill Lynch OnLine is a terrific way to enhance the relationship you have
with your Merrill Lynch Financial Advisor. This online service provides valuable
and timely information about your account that can help you and your Financial Advisor
work more closely to reach your financial goals.
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How current is information on Merrill Lynch OnLine?
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Account information is updated on a daily basis and is shown as of the close of
business the previous day. All other information (e.g., quotes and other market
data) is updated approximately every 15-20 minutes.
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Does Merrill Lynch OnLine replace my monthly statement?
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No, Merrill Lynch OnLine is intended to provide you with on-demand access
to current account information whenever you want it. You will continue to receive
a printed statement and also be able to view copies of your statements for the previous
18 months online.
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Is account information on Merrill Lynch OnLine secure?
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Absolutely. Merrill Lynch makes every effort to ensure the privacy and integrity
of your information. Merrill Lynch OnLine uses one of the highest forms of
online and security encryption available. All account information is confidential
and secure via a unique ID and password issued to you when you enroll. Information
is encrypted at the 128-bit secure level, even with a 40-bit browser.
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How do I contact customer service if I reside outside the US?
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The Merrill Lynch OnLine Help Desk is available any time day or night. Clients
residing outside the US click here for information
on dialing Merrill Lynch OnLine customer support. Calls are toll-free from
most countries.
From within the US dial toll free, 1-888-656-6546 (1-888-ML-ONLINE).
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What software will I need?
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Software
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To access this site, you must have one of these software versions: Internet Explorer version 11.0 or later;
Firefox version 40 or later;Google Chrome version 45 or later; Safari version 9 or later.
You can download the latest versions at the following locations.
To take full advantage of all the features of the new site, you should additionally
download and install the following at no cost to you.
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