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  Frequently Asked Questions

  What is Merrill Lynch OnLine?

  Merrill Lynch OnLine is an Internet-based service that provides a 24 x 7 connection to Merrill Lynch, giving you access to your account balances, portfolio holdings, statements, stock quotes, news and research.

  Who can enroll?

  If you are Merrill Lynch client, you can enroll in Merrill Lynch OnLine. For more information on which countries are eligible for Merrill Lynch OnLine enrollment, please click Eligible Countries.

  How do I enroll?

  You can enroll by calling Merrill Lynch OnLine Customer Service, or your Financial Advisor.

  I already have a Merrill Lynch account and enjoy working with my Merrill Lynch Financial Advisor. Why should I enroll in Merrill Lynch OnLine?

  Merrill Lynch OnLine is a terrific way to enhance the relationship you have with your Merrill Lynch Financial Advisor. This online service provides valuable and timely information about your account that can help you and your Financial Advisor work more closely to reach your financial goals.

  How current is information on Merrill Lynch OnLine?

  Account information is updated on a daily basis and is shown as of the close of business the previous day. All other information (e.g., quotes and other market data) is updated approximately every 15-20 minutes.

  Does Merrill Lynch OnLine replace my monthly statement?

  No, Merrill Lynch OnLine is intended to provide you with on-demand access to current account information whenever you want it. You will continue to receive a printed statement and also be able to view copies of your statements for the previous 18 months online.

  Is account information on Merrill Lynch OnLine secure?

  Absolutely. Merrill Lynch makes every effort to ensure the privacy and integrity of your information. Merrill Lynch OnLine uses one of the highest forms of online and security encryption available. All account information is confidential and secure via a unique ID and password issued to you when you enroll. Information is encrypted at the 128-bit secure level, even with a 40-bit browser.

  How do I contact customer service if I reside outside the US?

  The Merrill Lynch OnLine Help Desk is available any time day or night. Clients residing outside the US click here for information on dialing Merrill Lynch OnLine customer support. Calls are toll-free from most countries.

From within the US dial toll free, 1-888-656-6546 (1-888-ML-ONLINE).

  What software and hardware will I need?

  Software

  To access this site, you must have Netscape Navigator™ 6.0 or higher, or Microsoft Internet Explorer™ 6.0 or higher (IE 7.0 recommended). If you have earlier versions, you can download the latest versions by clicking the selections below.

  Microsoft Internet Explorer
(version 6.0 or higher)
 
  Netscape Navigator
(version 6.0 or higher)

To take full advantage of all the features of the new site, you should additionally download and install the following at no cost to you.

  Adobe Acrobat Reader
(version 7.0 or higher)
 
  Real Player G2
(version 4.0 or higher)
 
  Windows Media Player
(version 4.6 or higher)
 

  Hardware

Windows ® 2003, Windows XP (4.0) or
Macintosh ® (System 7.5.3, Power Macintosh ®)

256MB RAM (512MB recommended)

Screen resolution of 800 x 600

56.6 Kbps Modem (Cable modem or DSL recommended)



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